General terms and conditions of business

Last updated: November 2025

 

 

1. Scope of Application

 

These General Terms and Conditions (GTC) apply to all contracts, services, and offers of Vanta Studio (hereinafter referred to as “Vanta Studio” or the “Provider”) in the field of digital, creative, and technological services, in particular in the areas of artificial intelligence (AI), automation, conversational AI, voice technologies, web and software development, and digital consulting.

 

Deviating terms and conditions of the customer shall not be recognized unless Vanta Studio expressly agrees to them in writing. These GTC shall also apply to future contractual relationships without the need for renewed explicit agreement.

 

 

2. Conclusion of Contract

 

Offers from Vanta Studio are subject to change and non-binding. A contract shall only come into effect upon written confirmation, digital acceptance of the offer, or commencement of service provision. Amendments, additions, or ancillary agreements require text form.

 

 

3. Scope of Services

 

Vanta Studio provides services in the following areas:

 

Development, consulting, and integration of AI solutions (e.g. voice and chatbots, generative AI, AI agents, automations)

 

Conceptualization and implementation of MVPs, digital prototypes, and AI-powered tools

 

Strategic consulting on AI technologies, data processing, and digital transformation

 

Creation and optimization of digital content, workflows, and user interfaces

 

The specific scope of services results from the respective offer, project description, or service agreement. Vanta Studio is entitled to involve third parties or specialized technology providers (e.g. OpenAI, ElevenLabs, n8n, Lovable, Langdock) in the provision of services.

 

Vanta Studio does not owe a specific economic result, but rather the provision of a professional service in accordance with the state of the art.

 

 

4. Prices and Payment Terms

 

All prices are stated in euros plus the applicable statutory value-added tax. The prices stated in the offer shall apply.

 

Invoices are due for payment immediately upon receipt unless otherwise agreed. In the event of late payment, Vanta Studio may suspend service provision or temporarily block access to digital systems.

 

Project phases may be invoiced proportionally. Discounts, price reductions, or flat-rate fees require written agreement.

 

 

5. Customer’s Obligations to Cooperate

 

The customer shall provide Vanta Studio with all information, materials, access rights, and data required for the fulfillment of the contract. Delays due to insufficient cooperation shall extend agreed deadlines accordingly.

 

The customer alone is responsible for the legality of the data, content, and access rights provided. Vanta Studio has no obligation to review potential violations of copyright or data protection law.

 

 

6. Project Acceptance and Changes

 

Upon completion, the customer shall be given the opportunity to review and accept the service. Acceptance shall be deemed granted if the customer does not assert defects in writing within 7 working days after provision of the service. Subsequent change requests shall be treated as a new order and shall be remunerated separately.

 

 

7. Rights of Use

 

Unless otherwise agreed, the customer shall receive a simple, non-transferable right of use to the results created by Vanta Studio after full payment has been made. Vanta Studio remains the holder of all copyrights and rights of use, in particular to concepts, designs, code components, prompts, automation logic, and AI workflows.

 

Any transfer, reproduction, resale, or commercial use beyond the original project purpose requires the prior written consent of Vanta Studio.

 

 

8. Use of External Technologies and Open-Source Components

 

Vanta Studio may use third-party software, cloud, and AI services (e.g. OpenAI, ElevenLabs, Wix, n8n, Lovable, Langdock, Google Cloud) in the provision of services. Vanta Studio assumes no liability for the availability, functionality, or legality of these services. The customer is obligated to independently review and comply with the respective terms of use of third-party providers.

 

Where open-source software is used, the respective license terms shall apply in addition.

 

 

9. Liability and Warranty

 

Vanta Studio shall be liable without limitation only in cases of intent and gross negligence. In cases of slight negligence, Vanta Studio shall be liable only for breaches of essential contractual obligations (cardinal obligations) and limited to the typically foreseeable damage.

 

Liability for loss of profit, indirect damages, or data loss is excluded. The total liability of Vanta Studio is limited to EUR 1,000 per project, insofar as legally permissible.

 

No guarantee can be given for the accuracy, completeness, or legal permissibility of results generated by AI systems based on probabilistic models. Use is at the customer’s own risk.

 

 

10. Data Protection and Data Processing

 

Vanta Studio processes personal data exclusively in accordance with applicable data protection laws. Details are set out in the privacy policy on the Vanta Studio website. Vanta Studio may use sub-processors that comply with the requirements of the GDPR.

 

The customer remains solely responsible for the legality of the data transmitted to Vanta Studio or entered into AI systems.

 

 

11. Confidentiality

 

Both parties undertake to treat confidential information, trade secrets, and data disclosed in the course of the collaboration as strictly confidential and to use them solely for the purpose of fulfilling the respective contractual objective. This obligation shall continue beyond the term of the contract.

 

 

12. Amendments to the GTC

 

Vanta Studio reserves the right to amend these GTC at any time, provided that the changes are reasonable for the customer. The version published on the website at the time of contract conclusion shall apply.

 

 

13. Final Provisions

 

Should individual provisions of these GTC be or become invalid, the validity of the remaining provisions shall remain unaffected. The invalid provision shall be replaced by a provision that most closely reflects the economic purpose of the invalid clause.

 

Place of performance and jurisdiction shall be Esslingen, Germany, insofar as legally permissible. The law of the Federal Republic of Germany shall apply, excluding the UN Convention on Contracts for the International Sale of Goods (CISG).